I love, love, love this quote from Sir Richard Branson who has built an empire on creating a workplace culture where people want to be, where they feel engaged, where they have a voice, and where they deliver great customer experiences.
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
Organisational Culture is not just what you inherit, or what evolves within a business. You can build it, you can challenge it, you can reshape it. Culture is what drives passion within an organisation. And it is passion which connects people to purpose, and ultimately drives performance. There is a system to culture, a way of embedding it, a way of measuring it, and a way of allowing it to flourish.
The Culture System involves the creation and communication of:
Implementing The Culture System will ensure that you live and honour your values and maintain the engagement and wellbeing of your people, resulting in increased capacity for high performance.
Are you honouring your values? Are your people engaged? Are they connected to your purpose?
Want to know more? See chapter 13 of Purpose, Passion & Performance: how systems for leadership, culture and strategy drive the 3Ps of high performing organisations.